satisfaction is our priority, that's why we offer this simple triple strength guarantee.
We invite you to try our service for a full 30 days. If at any
point during that 30
days you are unsatisfied with our
service, or feel our hosting plans don't meet your needs simply send
an email to firstname.lastname@example.org
with a brief explanation and we will refund you in full, whether you
pre-ordered a month, 3 months or even a full year.
Servers, being what they are, occasionally have problems: no host can guarantee 100% uptime. With our focus being on customer service we monitor our servers via paging and other monitoring technology 24/7 and respond immediately so that problems are corrected before you or your visitors would even notice in most cases. As such we are proud to offer our
"99.9% Uptime or It's FREE guarantee". Simply put, in any month if your site isn't available 99.9%* of the time we won't bill you for the entire month!
To make sure we recommend using a third party to monitor your site, that way you know for yourself. Most consumers like to use Net Mechanic as they provide an easy to reach graphic based report with a weekly summary that shows your percentage uptime in an easy to read format.
In any month where your site wasn't available 99.9% of the time simply send us the report and we will credit you that month free! *As an example, in a 30 day month there are 43200 minutes. If your site is down for more than 212 minutes in any month you don't pay the entire months
Guarantees | Service Level Agreement
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